Terms & Conditions

1. Introduction

Welcome to Warm Table Café London. These Terms & Conditions ("Terms") govern your use of our café premises, services, website, and any bookings or reservations you make with us.

By visiting our café, using our website, or making a booking, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Company Information:

Warm Table Café London
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom (England and Wales)
Owner (PSC): Nataliia Ofitserova
Email: info@warmtablecafe.co.uk

2. Café Services

2.1 Table Fee

Access to our board game library requires a table fee of £3 per person (£2 for children under 12). This fee grants unlimited access to all games for the duration of your visit. The table fee is non-refundable once paid.

2.2 Game Library

All games remain the property of Warm Table Café London. Games must be returned to their original location or to a staff member before leaving. Any games removed from the premises without permission will be considered theft and reported to the police.

If a game or its components are damaged through misuse or negligence, we reserve the right to charge a replacement fee.

2.3 Food & Drink

We operate a café and expect all guests to make a purchase from our menu. Outside food and drink is not permitted, except for baby food/formula and allergy-specific items not available on our menu.

3. Bookings & Reservations

3.1 Making a Booking

Bookings can be made via our website contact form, by phone, or by email. A booking is not confirmed until you receive written confirmation from us (email or SMS).

3.2 Booking Details

When making a booking, please provide accurate information including the number of guests, date, time, and any special requirements. We will do our best to accommodate requests but cannot guarantee specific tables or seating arrangements.

3.3 Group Bookings

For groups of 8 or more, we require advance booking with at least 48 hours' notice. We may request a deposit for large groups or private events. Deposit requirements will be communicated at the time of booking.

4. Cancellation Policy

4.1 Standard Bookings

We appreciate at least 24 hours' notice for cancellations. While we understand plans change, repeated no-shows may result in future booking restrictions.

4.2 Group Bookings & Events

The following cancellation terms apply to group bookings (8+ people) and private events:

• More than 7 days before: Full refund of any deposit.
• 3-7 days before: 50% of deposit refunded.
• Less than 3 days before: No refund of deposit.

We reserve the right to waive these terms in exceptional circumstances (e.g., serious illness, bereavement) at our sole discretion.

4.3 Our Right to Cancel

We reserve the right to cancel bookings in exceptional circumstances (e.g., building emergency, staff illness). In such cases, we will provide as much notice as possible and offer a full refund of any payments made.

5. Conduct & Behaviour

5.1 Acceptable Use

We welcome guests of all backgrounds and expect everyone to treat others — including staff and fellow guests — with respect and courtesy. We operate a welcoming, inclusive environment.

5.2 Prohibited Behaviour

The following behaviour is not acceptable and may result in removal from the premises:

• Harassment, discrimination, or abuse of any kind
• Excessive noise that disturbs other guests
• Damage to property, games, or equipment
• Bringing prohibited items (weapons, illegal substances)
• Being under the influence of drugs
• Refusing to follow reasonable staff instructions

5.3 Children

Children are welcome but must be supervised by a responsible adult at all times. Parents/guardians are responsible for their children's behaviour and any damage caused.

6. Liability

6.1 Our Liability

We take reasonable care to ensure the safety of our guests and the quality of our services. However, to the fullest extent permitted by law:

• We are not liable for any loss, damage, or injury arising from your use of our premises or services, except where caused by our negligence.
• We are not liable for loss or damage to personal belongings left at our premises.
• Our total liability shall not exceed the amount you have paid for our services.

6.2 Your Liability

You are responsible for any damage you cause to our property, games, or equipment. You agree to compensate us for any loss, damage, or costs arising from your breach of these Terms.

6.3 Nothing in These Terms

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law.

7. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by or licensed to Warm Table Café London and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8. Website Use

8.1 Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on our website. However, we do not guarantee that all information is complete, accurate, or current. Prices, opening hours, and availability are subject to change without notice.

8.2 Links to Third Parties

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Accessing third-party sites is at your own risk.

9. Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR. By using our services, you consent to such processing.

10. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first at info@warmtablecafe.co.uk. We will do our best to resolve the issue amicably.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

13. Contact Us

If you have any questions about these Terms, please contact us:

Warm Table Café London
1 Spenser Rd
London SE24 0NS
Email: info@warmtablecafe.co.uk